Terms & Conditions

1. Services & Scope

Altoby Digital Studio ("the Studio," "we," "us," or "our") provides high-end digital growth services including web design, SEO, content strategy, and business automation. By engaging our services, you ("the Client") agree to be bound by these terms.

Any work outside the agreed Statement of Work (SOW) will be treated as "Additional Works" and quoted separately.

2. Project Engagement & Payments

2.1 Retainer Services

Monthly services (SEO, Content, Automation) are billed in advance. Payment is due within 7 days of the invoice date. We reserve the right to pause services if accounts are outstanding for more than 14 days.

2.2 Project-Based Services

Web design and development require a 50% non-refundable commitment fee before work begins. The remaining 50% is due upon project completion and prior to live deployment or transfer of site ownership.

2.3 Late Payments

We reserve the right to charge a 5% administrative fee on invoices remains unpaid 30 days past the due date.

3. Intellectual Property & Portfolio

3.1 Ownership

Upon final payment, the Client owns the intellectual property rights to the final deliverables (custom designs and written content).

3.2 Studio Rights

Altoby retains ownership of proprietary methodologies, reusable code modules, and internal frameworks.

3.3 Attribution

Unless otherwise agreed, Altoby reserves the right to feature the completed project in our professional portfolio and marketing materials.

4. Client Responsibilities & Timelines

To maintain momentum, the Client must provide necessary feedback, assets, and approvals within 5 business days of a request.

Significant delays in Client input may result in the project being moved to a "Parked" status, which may incur a restart fee.

5. Limitation of Liability

While we build for high performance, Altoby does not guarantee specific search rankings or conversion numbers, as these are subject to third-party algorithms. We are not liable for lost profits, data loss, or business interruptions caused by third-party platform changes (e.g., Google, hosting providers, or API updates).

6. Termination

Either party may terminate a recurring service agreement with 30 days' written notice. For fixed-price projects, the Client remains liable for the value of all work completed up to the date of termination.

7. Governing Law

These terms are governed by the laws of the Republic of Kenya. Any disputes shall be subject to the exclusive jurisdiction of the courts in Nairobi.